Customer Satisfaction Survey

Name of Instituon

Interviewee

QUALITY

The approach of the quality personnel assigned to me by TAI was positive and constructive.

0-Disagree 1-Partially Agree 2-Agree

I was generally available to quality personnel.

0-Disagree 1-Partially Agree 2-Agree

The quality staff was competent in meeting our needs.

0-Disagree 1-Partially Agree 2-Agree

I think TAI's product and service quality is sufficient.

0-Disagree 1-Partially Agree 2-Agree

PROGRAMME

Communication from the program management team was clear, concise, and solution-oriented.

0-Disagree 1-Partially Agree 2-Agree

The program management team responded to our project requests and needs in a timely manner.

0-Disagree 1-Partially Agree 2-Agree

The program management team effectively managed the project requirements.

0-Disagree 1-Partially Agree 2-Agree

The program management team approached the project issues in a solution-oriented and holistic manner.

0-Disagree 1-Partially Agree 2-Agree

Throughout the process, the program management team worked with project stakeholders according to project requirements.

0-Disagree 1-Partially Agree 2-Agree

INTEGRATED SUPPORT

I am very satisfied with the warranty and the service.

0-Disagree 1-Partially Agree 2-Agree

Technical support documentation was adequate and useful.

0-Disagree 1-Partially Agree 2-Agree

BRAND AWARENESS

I have information about TAI's other projects (not working with us).

0-Disagree 1-Partially Agree 2-Agree

I have information about TAI's other products.

0-Disagree 1-Partially Agree 2-Agree

TECHNOLOGY AND INNOVATION

In my opinion, TAI is a competent company in terms of technology and innovation.

0-Disagree 1-Partially Agree 2-Agree

ENVIRONMENT

I am familiar with TAI's environmental practices.

0-Disagree 1-Partially Agree 2-Agree

I think TAI's environmental sustainability policies are effective.

0-Disagree 1-Partially Agree 2-Agree

TAI's environmental commitments and activities are shared transparently.

0-Disagree 1-Partially Agree 2-Agree

In my opinion, TAI's performance in terms of social benefit is adequate.

0-Disagree 1-Partially Agree 2-Agree

SOCIAL AWARENESS

In my opinion, TAI has an emphasis on "environmental sustainability" in its business operations.

0-Disagree 1-Partially Agree 2-Agree

In my opinion, TAI has an emphasis on "environmental sustainability" in its business operations..

0-Disagree 1-Partially Agree 2-Agree

I think that in its activities, TAI places a lot of emphasis on "diversity and inclusion".

0-Disagree 1-Partially Agree 2-Agree

I think TAI attaches importance to 'supporting the local community' in its activities.

0-Disagree 1-Partially Agree 2-Agree

I think TAI attaches great importance to "health and safety" in its operations.

0-Disagree 1-Partially Agree 2-Agree

LOYALTY

If I were to purchase products and services from another product group, I would choose TAI again.

0-Disagree 1-Partially Agree 2-Agree

I trust TAI's work.

0-Disagree 1-Partially Agree 2-Agree

The products offered by TAI generally meet our needs.

0-Disagree 1-Partially Agree 2-Agree

TAI is a company that matches our values and expectations.

0-Disagree 1-Partially Agree 2-Agree

CONTINUOUS IMPROVEMENT

The communication channels used to provide feedback are sufficient for us.

0-Disagree 1-Partially Agree 2-Agree

The support and information we receive during the resolution of our feedback is sufficient.

0-Disagree 1-Partially Agree 2-Agree

It sufficient for us to be informed about the process after the feedback has been submitted.

0-Disagree 1-Partially Agree 2-Agree

Which technological innovations would you like TAI to prioritize in the future?
In which areas do you think our company should improve itself?
Do you have any suggestions for improving the products and services offered by our company?
What is the most important step our company should take to make you more satisfied?